Shipping has become something you would rather not do on a Friday. A bug gets fixed, two weeks later it is back – or a different one that looks suspiciously like it. Your team is not working less, it is just working on the same places more often. New features slip because the capacity goes into hotfixes. And with every hotfix, fewer people dare to touch anything larger. Confidence in your own codebase falls faster than the bug count.
What to do about it
Recurring failures are rarely carelessness. They are a symptom – of structures where one change lands in three other places, and of a delivery path that only makes breakage visible at your customers. Working through the ticket queue does not change that.
So we look for the pattern behind the reports, not the next bug. What your business depends on gets covered first; then we take testing and delivery far enough that a break shows up before it goes live. We do this with your team, not around it – the codebase should end up belonging to you, not to us.
A look at your incident history and at two or three critical places is enough for an honest read on how deep this goes. What you do with it afterwards is your decision.